FAQs

What kind of mat are you using and what color w...

Our mats are all acid-free, have a white-core & 4-ply, a.k.a. completely archival and thick. Upon receiving your print, our frame designers will choose the shade of white and mat...

Seriously, you only sell white mats? What if I ...

You might not want to do that. Trust us, we’ve made the colored mat mistake before. Colored mats not only limit where you will be able to display your piece...

What is the difference between the mat styles?

We currently offer various options for matting. Depending on what art type you are framing, we will recommend specific mat styles as you Build a Frame. If you are unsure...

Will my piece be mounted? Can I specify this an...

Mounting depends on the size and the condition in which your piece arrives. We take great care of your pieces and will review each piece carefully to ensure it is...

Why is adding a mat so expensive?

The mats we use are completely archival: 4-ply, acid-free and containing a white core. This means they don't come cheap, but that’s not all you pay for when you add...

What sizes are your mats? What if I know the ex...

For Cut Mats, we follow the following mat size convention to create a custom mat that optimally presents your piece: Paper Size (fits within) Mat Border 8x10" 1.5" 11x14" 2.5"...